At Urban Spaces we aim to inject fun into everything we do.
We incentivise our staff to deliver customer service that is 'above and beyond' with our ‘Colleague of the Month’ prize. We even run a ‘Mistake of the Month’ award so that we all learn from our mistakes.
We look after our team because we know it encourages them to look after our clients. We have a villa in Marbella offered to non-fee earning employees in need of a break in the sun. We celebrate in-house knowledge and loyalty with our 4-year club, and everyone gets a day off on their birthday!
What's more, we take every single member of staff off-site every year to train and inspire them to perform better. We ask a range of speakers and coaches to work with us during those days to find new ways to deliver excellence.
We disapprove of the ‘on the job’ sink or swim approach to training. We know that by training our staff properly we give them the confidence to become property experts in their own right. And we appreciate the direct correlation between property knowledge and a successful estate agency business.
In return, we expect the utmost from our staff. So we believe it’s only fair we provide them with the best offsite and onsite specialist property training we can deliver. What’s more, we reward our staff for delivering excellence customer service and repeat business.
All our negotiators are asked to sit for their National Association of Estate Agents (NAEA) qualifications upon joining the company – we even pay them to take them. The qualification with the National Association of Estate Agents is a nationally recognised, proven standard of competence in Estate Agency.
