 |
| |
|
Greene & Co and Urban Spaces has received the honour of being named Best Customer Services Agency at the prestigious national Estate Agency of the Year Awards 2007. | |
introducing u.s.
u.s. urbanites
a history of loft living
about lofts + live/work
goodwill charter
cool brand, who u.s?
sunday times - best company
best customer services award
|
| | |
Greene and Co and Urban Spaces win top industry award for best
customer services | | |
| | |
| | |
Greene & Co and Urban Spaces has received the honour of being named Best Customer Services Agency at the prestigious national Estate Agency of the Year Awards 2007.
The accolade has been awarded to us “because of our original thinking to ensure that customer service is the best that it can be”, said the judges report. Examples of good ideas include the managing director’s direct line on all company stationery and the Goodwill Charter – a highly acclaimed scheme where buyers and sellers both sign an agreement promising not to guzump or gazunder. Both parties pay an amount of money to the estate agent and this is forfeited if either side pulls out. The result is committed buyers and a fall-through rate of one in five sales – significantly lower than the industry average.
A variety of initiatives ensure that Greene & Co and Urban Spaces staff feel involved in the business and employees are well incentivised to keep customers happy, receiving £150 in Marks & Spencers vouchers if they receive a “Best” in the customer feedback and £25 for every unsolicited thank you letter. The managing director deals with all complaints personally and there are vigorous checks in place – above and beyond the usual mystery shopping – to make sure that service is the best it can be.
David Pollock, Managing Director, Greene & Co and Urban Spaces commented: “This is an outstanding achievement. I believe in caring for all my staff to motivate them to do their best and this award is a reflection of their hard work. Our challenge now is to maintain and improve on the standards we have set ourselves.”
About Estate Agency of the Year Awards
For more information about the EAF and the Awards please click here.
VIEW THE VIDEO CLIP HERE >
| | |
|
